Testimonials

Furnace and water heater work great! I also appreciate your completing the MidAmerican Energy forms. Thank you for your great service.

The technician did a great job. City Wide will be at the top of our list when we build our next house. And thanks to Nonie for helping us to get the problem resolved quickly. You have earned our recommendation.

City Wide, I just wanted to thank you for taking care of the furnace and air conditioner in my home for 10 years. I realize that is your business but I’ve always felt like I’ve been treated fairly and well. Thank you again.

Thank you for coming to our rescue so quickly when a competitor failed to find and fix the problem with our furnace. I called to ask for help with a furnace problem. You took my call and were quick to dispute a competitor’s quote to replace two motors and the control board on our Bryant furnace. In fact, their employee was unable to find the problem or rapid cycling and recommended a new furnace for over $3000. You suggested that a City Wide technician check the problem the next day. Your very able employee solved a high-pitched tone problem…the other company had installed that new motor a year ago. He found no high amperage draw as they earlier claimed. When the cycling problem did not reappear while he was here, he finished by checking other components and oiling the blower motor. The next day the furnace began to rapidly cycle again so I called at 8 AM. Although my technician was scheduled in Norwalk for that morning, he arrived here that afternoon. Thinking he found a loose connection, he placed new connectors on all the wires. The furnace has not missed a beat since then! Thank you for taking the time to check that repair quote, even though it was late in the day, and for sending someone so competent and dispatching him so promptly. Your company is the best!

Thank you very much for replacing our heating and cooling system in such a timely manner. The technicians were very polite and knowledgeable.

Thank you so much for the professional and prompt service that you provided when my water heater went out. I greatly appreciate the lengths you went to for me. I will highly recommend City Wide to my co-workers and friends.

This letter is to acknowledge the excellent customer service provided by your employees. They removed our old heating and AC system and installed a new system. They arrived on time both days, kept the work areas inside and outside of our house picked up and clean and answered all of my questions about our new system. Since I had to prune some bushes to make room for the new AC unit, they offered to haul away the cuttings with the other trash and made some minor repairs to our ducting to help with appropriate airflow. In summary, they exhibited the professionalism and courtesy that is often absent when dealing with home repair and maintenance personnel today. They are a positive reflection on your company and should be commended for a job well done. I trust that I am not the only person impressed with their work. We first called City Wide for repair work several years ago and were similarly impressed with the professionalism of your service technicians. It is apparent that you train your employees in customer service issues and expect them to provide more than just technical heating and AC skills. We are happy to recommend City Wide to friends and neighbors and will call you with all of our future heating and AC needs.

Thank you for cool air. Thanks to Don for his quick response to assess the problem and the recharge to get me through the weekend. Special thanks to Todd and the other installers. They worked quickly, efficiently and did a superb job. They left the utility room cleaner than it was when they started. I had removed the door to the utility room and they put it back. I appreciate your quality work and a job well done.

Our furnace stopped working on a freezing day. City Wide responded quickly and we had heat soon after. The technician was very professional, polite, skilled, and explained what the problem was and how he intended to fix it. He also gave our furnace a complete checkup. The bill I got later was very reasonable. Julian came and fixed our furnace. He did a great job; many thanks to him. You are lucky to have him. I also appreciated the ticket he or someone wrote up, written neatly so it was easy to read! That doesn’t happen very often. He is a good man! Excellent service, I highly recommend.

Thanks to Jason and Zach for doing a wonderful job installing our furnace, air conditioner and hot water heater. They were on time, friendly, and we appreciate that they cleaned up all debris from the job.Thanks so much.

To the staff at City Wide: just wanted to say thanks again for getting my house cooled again!

Thank you for your helping service. We think the world ofJeff, does great work, a nice guy. He’s an asset to your company.

I am very pleased with the installation of my new BryantFurnace. Mark and Hunter worked very hard to make the furnace and the thermostat work together perfectly.

I recently had a problem with the furnace. Your employee, Jeff, came to correct things. He checked out the furnace and told me the furnace was running but there was an electrical problem. He was very helpful and even asked if I would like him to call Baker Electric. I was pleased about that, as he told me he could tell Baker what was wrong and what needed fixing. He did that on his speaker phone so that I could hear. He got an appointment the following Monday. I think he went above and beyond making that call for me.I wanted you to know I appreciate his help.

A shoutout to four employees: Nonie – a pleasant phone voice. Professional, presentation by Phillip. Install by Mark and Hunter. Twenty years ago, you put in a Rheems, now a Bryant furnace.I continue to be satisfied with all the Green Truck people and employees at City Wide.

I just wanted to tell you how pleased I was with the two gentlemen who installed my HVAC system. They worked real hard to make sure I was satisfied, and I really appreciate it. They confirmed for me that City Wide was the right choice.

Thank you. We always appreciate Jeff and Phil’s professionalism and integrity when they come to our home for service.

Your technician Zach provided an annual furnace check at my home recently and his professionalism and service was outstanding. You are fortunate to have someone of his caliber representing your company.  He was polite, professional, and informative.The people who come to our homes are the face of your company and it is because of people like Zach that I will continue to use City Wide as my preferred option for residential heating and cooling.

Thank you to Michael – the furnace works much better.

Just a quick note to say thank you for your expedited service! Adam was prompt, polite and courteous. Also please note, Adam left the job site clean. Trust me, working with sub-contractors, I have seen the worst.Thanks again!

Thank you to all the crew!